CoastXP COVID-19 Response

CoastXP COVID-19 (Coronavirus) Policy

As a responsible tour operator, we are committed to providing our guests with unforgettable nature-based tours in Newcastle and Lake Macquarie. CoastXP has taken a number of additional measures to keep our experiences as safe and as comfortable as possible for our guests.

NOTE: these measures are subject to change depending on Local, State and Federal requirements surrounding COVID-19. Updates to CoastXP’s operations will be available on this page, and will also be communicated to existing customers.

CoastXP’s safety measures are based on the latest health advice from the NSW Government and NSW Health; and in line with the latest government advice, we recommend guests download the Service NSW app.

CoastXP is a registered COVID-safe business that has a rigorous COVID-19 Safety Plan in place for its customers and staff, this plan is subject to change depending on Local, State and Federal requirements surrounding COVID-19.

At CoastXP we’re fortunate to operate in an open-air environment, including aboard our custom-built vessel (Atmos) where passengers are not seated face to face. Although, it is still critical that staff and guests practice the appropriate hygiene procedures to keep everyone safe.

Our latest safety measures are detailed below:

  • Guests will be encouraged not to congregate whilst participating in CoastXP experiences.
  • Guests will be required to apply an alcohol-based hand sanitiser prior to commencing the experience.
  • Guests will be required to log in using the NSW Government’s COVID Safe Check-in process.
  • Aboard our custom-built vessel, soap, water and paper towels will be made available for any passengers requiring the use of the toilet.
  • All high-touch surfaces will be disinfected before and after each tour using an alcohol-based sanitiser – as per Safe Work Australia guidelines.
  • All bookings and waivers will be contactless.
  • All CoastXP staff are fully vaccinated and understand the risks of COVID-19. CoastXP has implemented a number of new policies and procedures to keep staff and guests safe.
  • Guests will be greeted from a safe distance and not greeted with a handshake.
  • Guests are required to help stop the spread of coronavirus while following government advice for COVID-19, this includes coughing or sneezing into your elbow, using a tissue and binning the tissue and washing your hands for a minimum of 20 seconds.
  • CoastXP’s safety and risk management procedures have been updated in accordance with the latest government advice and regulations surrounding COVID-19.
  • This webpage is supplied to all guests.

Additionally, from the 11th October 2021 until 1st December 2021. 

  • Guests will be required to provide proof of vaccination (two doses of an approved COVID-19 vaccine) or a valid exemption to CoastXP staff prior to departing on your experience.

Once booked on a CoastXP Experience:

  • While face-coverings/masks are not a requirement by the NSW Government for outdoor settings, guests are welcome to wear a facemask while on CoastXP experiences for an added level of protection between yourself and others against COVID-19. More information on face masks can be found – here.
  • All guests must follow the latest public health order requirements set out by the NSW Government.
  • Should you be displaying any symptoms of COVID-19 on the day of your tour, unfortunately, you will not be permitted to join the tour on that date. Instead, you may re-schedule to another date. Alternatively, you may be entitled to a gift card valid for a period of three years, or a full refund. If you are unwell, it is your responsibility to notify CoastXP. To contact CoastXP – click here. Guests wishing to reschedule or change their booking up until 48 hours prior to departure will be subject to CoastXP’s standard terms and conditions.
Digital Waiver - Click Here

For more Frequently Asked Questions – click here.

For full Terms and Conditions – click here. 

Your assistance in following CoastXP’s latest safety procedures will be greatly appreciated, and we look forward to providing you with an unforgettable experience!