COASTXP (ABN - 23 623 194 445)

TERMS AND CONDITIONS

Definitions

The terms ‘you’, ‘your’, ‘individual’, ‘group’, ‘client’ or ‘passenger’ are used interchangeably meaning the customer/s partaking in COASTXP’s experiences, tours, charters or events.

‘COASTXP’ refers to the company COASTXP PTY LTD (ABN - 23 623 194 445).

Environment

· COASTXP prides itself on providing you with innovative coastal interactions and experiences while minimising the impact it has on the marine environment. By booking a tour with COASTXP you agree to follow all laws, rules and directions from COASTXP staff regarding your interaction with the marine environment. This includes respecting marine wildlife, who should not be interfered with in any way. Litter or other forms of pollution will not be tolerated.  

Bookings

· In booking with COASTXP you understand and accept that you are participating in an experience that involves risk.

· You may book directly through the website (www.coastxp.com) or indirectly through one of the COASTXP booking partners or agents. 

· Each individual or group must have a unique booking confirmation in order to participate in COASTXP experiences.

· After booking, please check your booking confirmation to ensure all details are correct, the individuals listed on the confirmation must be the individuals participating on the day.

· In the event an error has been made to your booking, please contact COASTXP as soon as possible by emailing hello@coastxp.com. It is at discretion of COASTXP staff as to whether the change should be honoured, or whether it is subject to the refund or cancelation policies listed below.

· Bookings must be made at least 30 minutes prior to departure, otherwise booking will be invalid.

· Full payment must be made at the time of booking (with the exclusion of group and charter bookings).

· Private tours, events or charters are required to pay a 50% deposit to confirm the booking, and the full booking amount must be paid at least 1 week prior to departure.

· Gift Certificates are valid for 3 years from the date of purchase.

· Merchandise may take up to 15 business days to be delivered, please note refunds are only honoured in the event the item is damaged.

· Hotel pickup is only available for passengers staying at the chosen hotel.

· All advertised prices are valid until January 2019.

· All prices are in AUD and include GST.

 

Experiences

· Your experience with COASTXP is undertaken entirely at your own risk. With the exclusion of gross negligence proven in a court of law, you agree that COASTXP, its directors, employees, agents, affiliates or partners will not be held liable for any accident, injury, loss or damage to any person or property however caused whilst you are embarking, traveling on or disembarking from COASTXP vessels.

· COASTXP may offer additional products or experiences through one of our partners, please refer to the individual terms outlined by these partners before purchasing such products or experiences, as COASTXP will not be held liable for these products or experiences.

· Passengers must arrive at the designated departure point 15 minutes prior to departure.

· No seating configuration is guaranteed, although COASTXP’s staff will do the best they can to accommodate the particular requirements and needs of their passengers.

· COASTXP operate in a marine environment, and passengers can get wet or be exposed to conditions that they do not necessarily experience on land.

· If whales are not spotted on a designated whale watch tour between the months of June to November, each passenger will be entitled to a ‘standby ticket’ enabling them to return on another subsequent tour date, this ticket is subject to availability, must be used within the same whale watching season and during a tour with other paying passengers onboard.

· All children (16 years and under) must be accompanied by an adult.

· Passengers with any medical condition, injury, potential health risk or who are pregnant must advise COASTXP prior to your departure, it is recommended that these passengers do not travel on COASTXP vessels and if so, do at their own risk. 

· COASTXP must not be held liable for the safety, loss or damage of personal valuables while participating in COASTXP experiences.

· No smoking is permitted on COASTXP vessels at any time.

· COASTXP reserves the right to refuse any passenger displaying signs of intoxication or drug use and will not issue a refund in this instance.

· COASTXP reserves the right to refuse any passenger if COASTXP staff believe the passenger will compromise the safety of others. 

· In the case of extreme weather conditions please contact hello@coastxp.com the day before to confirm any possible cancelations.

· COASTXP reserve the right to cancel, change or adapt any tour it sees fit allowing for weather, safety or equipment concerns. COASTXP will not be held liable for any loss or expense incurred by the passenger caused by such cancelation, change or adaptation.

 

Third Party Links

· At times, COASTXP provides external links to another entities website through www.coastxp.com. COASTXP does not take responsibility for any of the information on these external sites, please refer to each website’s individual terms and conditions and privacy policy.

 

PRIVACY POLICY

· COASTXP recognises that your individual privacy is of upmost importance, which is why COASTXP only collect personal information from you that relates directly to your booking for example: your name, company, address, phone and email.

· Outside of this, COASTXP may collect information from you either over email or phone if you personally require any changes to be made to your booking.

· You may also subscribe to our newsletter, by subscribing you agree to receive email updates from us regarding our company, our products or services. Subscribing to our newsletter is not mandatory, and you may unsubscribe at any time.

· Your information is stored in secure online cloud storage systems, or in paper copy on-board the vessel for passenger reconciling purposes only.

· Passengers may be filmed/photographed during COASTXP experiences. COASTXP reserves the right to reproduce such film/photos for the continued promotion of COASTXP experiences only without notification, compensation or payment.

· COASTXP may take unique images of each experience and its passengers, these images will be sent directly to passengers on that experience without disclosing each individual’s contact details.

· If you do not wish to have your image taken at all during any COASTXP experience, please advise COASTXP staff prior to your departure date.

· You will only be contacted by COASTXP directly in relation to your booking.

· If you choose, your contact details may be used for direct marketing purposes.

· COASTXP will provide your details to the relevant authorities in the event of an emergency.

· All content, text, images and associated material on www.coastxp.com is owned and copyright of COASTXP, any use of these items must be approved in writing by emailing hello@coastxp.com.

· Your contact or address details will be provided to Premium Bus Services and Elasmo only on orders requiring transport or shipping. This information is confidential and is used for transport or shipping purposes only.

· Online booking and credit card details are taken via the Rezdy and Stripe, your details are stored by these companies, but in some instances are owned by COASTXP.

· This information is only retained for accounting purposes as payment for COASTXP experiences. You will only receive correspondence from COASTXP through the transaction use of these channels.

Please see  https://stripe.com/au/privacy or http://www.rezdy.com/privacy for more information.

 

REFUND POLICY

· Rescheduling of a booking is permitted up to 48 hours from the designated departure time, (please email hello@coastxp.com if you wish to reschedule) – excluding private tours, events or charters which require 1 weeks’ notice from the departure date.

· All tickets (including gift certificates) are non-refundable within 48 hours of departure.

· Bookings made within 48 hours of departure are non-refundable.

· Passengers must refer to third party booking partners or agents in the event of a cancelation.

· Gift certificates older than 3 years from the date of purchase will not be refunded.

· If COASTXP cancel a tour, it will be rescheduled. If for whatever reason the tour cannot be rescheduled, you will be entitled to a refund or a gift certificate of equivalent value.

· If a private tour, event or charter is cancelled, any outstanding costs related to the booking may be passed onto the client. Alternatively, it may be rescheduled if that conveniences both parties, if it cannot be rescheduled, a refund will be given, excluding any outstanding costs related to the private tour, event or charter.

 

CANCELATION POLICY

· Any booking cancelled within 48 hours of departure, or no attendance on the day will not receive a refund (inclusive of gift certificates, individual and group bookings).

· Bookings cancelled outside the 48 hours will receive a full refund (excluding private tours, events or charters).

 

Your use of www.coastxp.com or www.coastxp.com.au and choice to book a COASTXP experience means that you accept the terms and conditions above. Your continued use of these sites indicates your agreement to any changes to these terms and conditions.

For more information on these policies or for any other enquiries please email hello@coastxp.com.